This article also appeared in Finweek magazine in their 27-Sep-2012 print issue and online.

When I was still working in corporate as a clinical trial project manager, my manager sent an email to his boss describing how I’d beaten the targets on two of our research trials. Without thinking, he used lots of the lingo that everyone in our department understood, like FPV, LPV, ER and so on. When I got home that night, I gave the email to my husband to read. “Well, what do you think? Pretty cool, hey?” I asked, bursting with excitement.

However, after going through it three or four times, he looked at me blankly and said (as diplomatically as he could): “I can see you’re really excited about this, and it must be good news. But I’m really sorry. I don’t understand a word of this email. Can you tell me what it means?”

I learnt a fundamental lesson that day. It really brought home to me just how critical it is to communicate in a way that anyone can understand. It doesn’t matter if they are a child, a foreigner or someone outside your field. Continue reading →